First Chicago Insurance Company (FCIC)
  • Bedford Park, IL, USA
  • Full Time


At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas.  Join in on the excitement and become part of our thriving organization! 

We are seeking a Customer Service Specialist for our busy call center located in Chicago, just a mile south of Midway Airport! The Customer Service Specialist will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession. 


 Handle high volume of inbound calls from insureds regarding billing. 
 Take payment and billing questions by phone
 Work with the underwriting department to resolve billing matters
 Process payments received by mail, phone, walk-ins and online into billing systems
 Process agent sweeps and policy EFT payments on a daily basis
 Process premium returns via ACH to agents as needed
 Close and reconcile all payment batches on a daily basis
 Process premium refunds by reviewing all daily system reports
 Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
 Print and process all checks issued
 Loss and Premium refunds
 Report all checks issued and voided to the bank for positive pay
 Match and attach claim checks to files verifying approval of payment
 Post cash disbursement journals
 Process stop payment requests
 Daily filing of journal entries, paid bills, other documents
 Assist with other accounting projects as needed.

 Pleasant phone demeanor is a must!
 Detail oriented and proficient in data entry required
 Strong ability to multitask
 Strong Communication skills
 Proficiency with Excel and Word, Accounting Systems (MAS200)

 High School education minimum with some accounting experience preferred
 Associates degree in business or accounting a plus
 Bilingual- English/Spanish, preferred




First Chicago Insurance Company (FCIC)
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