First Chicago Insurance Company (FCIC)
  • Bedford Park, IL, USA
  • Full Time

At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideasJoin in on the excitement and become part of our thriving organization! 


We are seeking a Property Damage Supervisor to join our team!

The Property Damage Supervisor is responsible for supervising the overall productivity and personnel of the Property Damage Coverage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.



  • Lead, motivate, and provide direction to the unit adjusters.
  • Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained.
  • Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
  • Review reports and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.
  • Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
  • Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
  • Identify Systems issues/problems/suggestions for enhancements.
  • Manage the administrative functions of the unit which include:
    • Review, provide direction and assign new losses
    • Setting performance objectives and monitoring performance results
    • Conduct performance appraisals
    • Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
    • Conduct unit meetings
    • Review and respond to Department of Insurance complaints
    • Review and direct claim activity on customer inquiries
    • Assure all compliance and customer service regulations / initiatives are met



  • College degree or related industry experience.
  • 5+ years auto liability claims experience.
  • Strong technical and administrative background in auto claims handling.
  • Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
  • Background in personnel selection, goal setting, monitoring and communicating performance
  • Good leadership, training and development skills.
  • Excellent communication, interpersonal and organizational skills.
  • Ability to pass written examinations where required by state statutes to become a licensed claim


First Chicago Insurance Company (FCIC)
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